Lead Customer Care Administrator

Wimpole Street, London, W1G 9RU   Permanent (P)
 Salary:  Band 5 £29,888 - £36,738 pa Inc. HCAS
Closing Date: 05/11/2020 Recruitment start: 25/10/2020


Job Summary

A position has become available with the private patient team at 77 Wimpole Street, as Lead Customer Care Administrator.

This individual in this position will lead the team on the front reception and have a wide range of administrative and leadership responsibilities, providing a first point of contact for all patients, consultants and third parties, ensuring a first-class customer service is delivered in a professional, friendly, helpful, calm and efficient manner. The post holder is expected to competently carry out all relevant forms of administrative duties without direct supervision, monitoring and maintaining excellent standards of practice to manage the smooth running of the department in keeping with;
•    Vision and Values of the Private Patient Directorate.
•    Royal Brompton & Harefield NHS Foundation Trust Policies and Protocols
•    Core Behaviours of Our Staff

As part of the private patient administration team the post holder is expected to work as an effective and responsible team member, supporting others in a flexible and approachable manner and to contribute to the smooth running of the clinic. This includes assisting with other administrative departments within private patients, working within those departments when required.

The post holder will keep in compliance with clinical governance and will take part in any inspection requested by statutory bodies such as Care Quality Commission (CQC) if required.

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